We will gladly accept your returns or exchanges. We want you to be happy with all of your purchases from GreenAroundTheSills.com. We have a 30 day money-back guarantee except on LED Lighting. We are sorry but we cannot accept returns on LED Lighting. A full refund will be issued for items returned unopened and not damaged (less the shipping cost). Products which have been opened and/or used but are not defective may be returned for refund when placed back in the original packaging. Returns must include all original materials and be in good condition for resale. Please include a copy of your invoice with the returned package. Exchanges are honored for items received which are defective or malfunctioning. Prior to returning a product, you must email Returns@GreenAroundTheSills.com for a Return Authorization Number (R.A.N.). and please BOLDLY write the R.A.N. on the outside of the shipping package.
Back Order Policy
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is back ordered, we will contact you with further instructions.
GreenAroundTheSills.com ships via UPS Ground. UPS 2-Day and UPS 3-Day are also available. GreenAroundTheSills.com is unable to ship to P.O. Boxes. If you decide to refuse any shipments from GreenAroundTheSills.com, you will be responsible for the original shipping charges in addition to the cost of returning the package to us. This amount will be deducted from your merchandise refund. All attempts are made to ship the order the same day it is received. This is dependent on the time the order was placed. Otherwise, the order will be shipped the following business day.
Shipping to a Third-Party Address
If the alternate shipping address is on file with the bank which issued the credit card, order processing will not be delayed.
Please ensure that the alternate shipping address is on file in the notes or memo section of your credit card account.
If the alternate shipping address is not on file with the bank which issued the credit card, order processing may be delayed due to additional verification to assure that the credit card is not lost or stolen.
We take this measure to protect our customers and ourselves from credit card fraud.
For fraud prevention purposes, we reserve the right to verify orders through a variety of means which may include phone verification, requests for copies of front and back of credit card, or a driver's license.
GreenAroundTheSills.com reserves the right to cancel your order and void/credit the corresponding credit card charge if we are not satisfied as to the authenticity of the order.
Fraudulent use of credit cards will be prosecuted and the order information will be forwarded to the FBI for investigation.
Risk of Loss Policy
All items purchased from GreenAroundTheSills.com are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to the purchaser upon our delivery to the carrier.
Damaged Goods Policy
Please contact the package carrier (UPS) and file a claim using the package tracking number. All claims must be filed with the carrier.
We respect your privacy. We will not sell or share your information with third parties. When you purchase from GreenAroundTheSills.com, we collect only the information required to fill your order. We do not store any of this information once your order has been processed.
You understand and agree that the owners of this site will not be liable for any direct, indirect, incidental, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, data, or other intangible losses (even if the owners of this site have been advised of the possibility of such damages) resulting from the use or the inability to use the product(s) and/or service(s) or any use of the product(s) and/or service(s) in a manner not in accordance with their intended purpose.
We can be reached via e-mail at: Support@GreenAroundTheSills.com